Refund policy

At Veka Jewelry, our priority is your complete satisfaction with your fine jewelry purchase. If for any reason you are not entirely pleased with your selection, we offer a 14-day return and exchange policy under the terms outlined below.

Return Window

You have 14 calendar days from the date of delivery (or local pickup) to request a return or exchange for eligible items.

Eligibility & Item Condition

To qualify for a return or exchange, all items must meet the following strict standards:

• The piece must be in brand new, unworn, and unaltered condition, showing no signs of wear, scratches, or damage.
• All original security tags, certificates of authenticity (such as diamond grading cards), specialized packaging, gift boxes, and documentation must be included and intact.
• Items returned without original diamond certification or authenticity cards are subject to a replacement fee or refusal.

Non-Returnable & Final Sale Items

The following categories are strictly non-returnable and cannot be refunded or exchanged:

• Custom-made jewelry, personalized items, or special engravings.
• Rings or chains that have been custom sized or modified upon customer request.
• Items marked as "Final Sale" or clearance pieces.
• Piercing body jewelry for hygiene and sanitary protection.

How to Initiate a Return

1. Contact our team at info@vekajewelry.com with your order number and the reason for return.
2. Once approved, you will receive clear instructions on how and where to send your package. Unauthorized returns sent without prior approval cannot be accepted.
3. The customer is responsible for return shipping expenses. For your protection, we strongly advise using an insured, trackable shipping service requiring an adult signature. Veka Jewelry cannot be held liable for packages lost or damaged during return transit.

Refund Processing

Upon receiving your return, our master jewelers will inspect the item to verify condition and authenticity. Once approved, your refund will be issued to your original method of payment within 3 to 5 business days. Please note that original outbound shipping fees are non-refundable.

In-Store Returns & Exchanges

Orders may also be returned or exchanged in person at our physical store in Kissimmee, Florida. Please bring your original order confirmation receipt and a valid photo ID.

Need Assistance?

For questions regarding your return or exchange, reach out to us at info@vekajewelry.com or call 407-255-1640.